Fits: Up to a few dozen orders a day, one or two people on the phone.
- 01
Customers message your number with what they want, in text, voice notes or photos.
- 02
You read each message, check price and stock, and reply with a total.
- 03
You copy the order into your billing software or a notebook.
Where it breaks: Everything depends on someone being free to read and retype. Orders sent at night wait until morning, and mistakes creep in when the same order is typed twice.
Fits: Shops with a small, fixed product list and simple prices.
- 01
Add products with photos and prices to the catalogue in the WhatsApp Business app.
- 02
Customers browse, add items to a cart and send it to you as one message.
- 03
You confirm the cart, share payment details and enter the order yourself.
Where it breaks: The catalogue has no customer-specific rates, schemes or live stock. Regular buyers still send free-text and voice orders, which you handle by hand.
Fits: Distributors, brands and service businesses with repeat customers and many orders a day.
- 01
Your number is connected to the official WhatsApp Business Platform through a Meta Tech Provider.
- 02
An AI agent reads each order in text or voice, matches products to your catalogue, applies that customer's rates and checks stock.
- 03
It confirms the order in the chat and puts it on your team's board, ready to bill and deliver.
Where it breaks: Needs a setup of a few days and a monthly cost. Worth it once retyping, missed messages or late replies cost you more than that.
- Use a dedicated business number, not a personal one.
- Keep one price list as the single source, and update it before you update the chat.
- Confirm every order back to the customer with items, quantities and total.
- Agree a cut-off time for same-day delivery and say it in your greeting message.
- Record each order somewhere other than the chat, so nothing depends on scrolling.
See how the third way works for distributors and in WhatsApp order management.
Yes. The app lets you set a greeting, quick replies and a catalogue, and many small shops run on it. Orders still have to be read, priced and recorded by a person.
The app is used on a phone by your team. The API (WhatsApp Business Platform) connects your number to software, so orders can be read, checked and recorded automatically, and several people can work from one number.
Shopap's agents read text and voice messages in English, Hindi and Hinglish, match what the customer said to your catalogue, and confirm in the chat before the order is recorded.
No. They keep messaging the same WhatsApp number they already use.
See your own workflow
Bring your hardest customer conversation to the demo.
A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.
What we will prove together
Live walkthroughNeed 20 cases of 500ml for Koramangala. Same rate?
Shopap checks
Your data, your business rules
- Customer and rate card
- Product, quantity and location
- Stock, terms and final action
Then shows the result
Reply, order and system record