Channels

Same workflows, whichever way customers reach you.

Shopap is channel-agnostic by design: a workflow is attached to a channel, and channels are added without rebuilding your business logic.

WhatsApp
Web storefront
Instagram DM
Website chat
One shared operating layer

Where work begins

A different doorway. The same business decision.

Select a channel to see how it enters the same workflow, with the same context and guardrails.

WhatsApp
A customer request arrives here.
Shopap routes it

On the official WhatsApp Business Platform, as a Verified Meta Tech Provider. Your existing number or a new one; embedded signup; nothing for customers to install.

The right agent, records and next step

Channels change where a conversation starts—not the business rules behind it.

The workflow stays intact.

No matter where it starts, each request keeps a clear path to the right decision and business record.

The request enters

A message, enquiry or storefront action becomes one connected conversation.

Context is checked

The relevant customer, catalogue, availability and knowledge are available to the job.

The next step is recorded

An order, lead, appointment or answer reaches the business system that needs it.

See your own workflow

Bring your hardest customer conversation to the demo.

A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.

What we will prove together

Live walkthrough
Your customer message

Need 20 cases of 500ml for Koramangala. Same rate?

Shopap checks

Your data, your business rules

  • Customer and rate card
  • Product, quantity and location
  • Stock, terms and final action

Then shows the result

Reply, order and system record