How Shopap works
One number. Several agents. Each one knows who it's talking to.
Shopap doesn't run a chatbot on your WhatsApp. It staffs your number: each kind of contact gets an agent with one job, every answer is checked against your data, and every outcome is written down.
A customer message arrives.
The right agent uses your catalogue, customer history, calendar or knowledge.
The Shopap operating layer
Conversations in. Business actions out.
Customers start in the channels they know; connected lead sources join the same workflow. Shopap carries the context to the decision.
Metro Mart
Need 20 cases of 500ml. Same rate?
Aarohi
Will this serum work for oily skin?
Website assistant
Riya S.
Can I book a derma appointment tomorrow?
IndiaMART
Connected lead source
Looking for wholesale pricing in Delhi.
Shopap decides
The context that makes the answer safe and useful.
Understands request
Checks business context
Completes next step
Order ready
Rate and stock checked
Lead assigned
Right owner, full context
Slot held
Calendar checked
Payment recorded
Invoice matched
- 01
Arrives
A channel or connected lead source
- 02
Understands
The request and the person
- 03
Verifies
The business context that matters
- 04
Acts
A record, assignment or reply
- 01
Order Agent
Converts WhatsApp messages — free text and voice notes, in Hindi, English or Hinglish — into ERP-ready orders with catalogue matching, customer pricing and inventory checks.
live and ready for your rules
- 02
Collections Agent
Tracks dues, sends polite payment reminders on WhatsApp and records payments.
live and ready for your rules
- 03
Lead Qualification Agent
Answers people messaging for the first time, qualifies them, captures the lead and assigns an owner by round robin.
live and ready for your rules
- 04
Appointment Agent
Takes bookings, site visits and appointments, reschedules them and sends reminders.
live and ready for your rules
- 05
Help desk
Answers questions and looks things up for suppliers and anyone no other agent is on for. Commits nothing.
live and ready for your rules
- 06
Engagement Agent
Runs follow-ups, campaigns and customer reactivation over WhatsApp.
live and ready for your rules
Step 01
Day 1 — Connect the number
Your existing WhatsApp Business number, or a new one. Embedded signup through Meta; no app for your customers to install.
Step 02
Day 2 — Load your data
Catalogue and price list from Tally, Marg, Busy or a sheet. Calendar for bookings. Contacts with their kind: customer, supplier, new.
Step 03
Day 3 — Pick the agents
Order, Appointment, Enquiry, Help desk. Each one gets a job and an audience. Choose the AI model per agent.
Step 04
Week 1 — Run it with us
Real conversations, with a person approving commercial writes until you're comfortable turning that off.
Want the detail on data, models and what the agent is never allowed to do? See Security & data.
See your own workflow
Bring your hardest customer conversation to the demo.
A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.
What we will prove together
Live walkthroughNeed 20 cases of 500ml for Koramangala. Same rate?
Shopap checks
Your data, your business rules
- Customer and rate card
- Product, quantity and location
- Stock, terms and final action
Then shows the result
Reply, order and system record