Without Shopap
How it works today
- 1
Customer messages a list of items
- 2
Staff check the shelf and call back
- 3
Delivery time promised from feel
- 4
Order forwarded to the rider as a screenshot
- 5
Payment collected and noted somewhere later
Quick Commerce & Local Delivery
Take the neighbourhood's orders on WhatsApp without a call.
Customers message what they need and when. Shopap checks what you have, quotes the delivery slot, confirms the order and hands it to whoever delivers — while your phone stays in your pocket.
Verified Meta Tech Provider Availability checked before confirming Delivery window in the reply Orders routed, not retyped
Illustrative example
G
Greenbasket Koramangala
online
2 litre milk, bread, 1 dozen eggs — can it come before 8?
Milk 2L, bread, eggs ×12 — all in stock
Next slot 6:30–7:30 pm
₹268 · delivery free
Confirm for 6:30–7:30?
yes
Confirmed. Order #814, arriving 6:30–7:30. Pay on delivery.
The manual loop
Running this by hand costs you every day.
Each handoff creates a second chance for a request to slow down, lose context or get the wrong answer.
The handoff chain
Message arrives
A chat, voice note or enquiry
Someone interprets it
A person has to read, ask and remember
It is retyped
Context moves between chats, sheets and systems
The miss appears later
At delivery, billing or the next follow-up
Inspect a pressure point to see what breaks in this workflow.
Live execution
A quick commerce request, start to finish.
Watch the conversation, business checks and final record change together for this workflow.
G
Greenbasket Koramangala
typing…
2 litre milk, bread, 1 dozen eggs — before 8?17:48
Shopap
working…
Order #814
New order- Milk 2L · Bread · Eggs ×12
- ₹268
- Slot
- 6:30–7:30 pm
- Payment
- On delivery
- Status
- Assigned
Working…
Follow the execution
Hover a step to inspect it
With Shopap
With Shopap
Customer sends the list
Any format — items, quantities, a time. Hindi, English, Hinglish or Kannada.
Shopap checks stock and slots
Availability from your catalogue, the next delivery window from your schedule.
One reply confirms it
Items, total, slot, payment method — the customer says yes and the order exists.
The order is routed
It lands on your order board as a structured record, ready for the rider — not a forwarded chat.
- Orders confirmed in the chat in seconds, no call-back
- Never confirm what isn't on the shelf
- Delivery window quoted from your schedule, not from feel
- Rider gets a clean order, not a screenshot
- Every order on one board, exportable to Tally or a sheet
- Repeat customers recognised by number — their usual items ready to reorder
Each specialist has one clear job, grounded in the context your business makes available.
- 01Live
Order management
Turn order conversations into confirmed orders.
Customer says"20 cartons of the 1 kg atta, usual rate?"
Shopap checksCatalogue, this customer's price, stock on hand
You getSales order in Tally, stock reserved, invoice sent
Shopap does: Quotes, takes the confirmation, creates the order - 02Live
Customer support
Answer the questions that keep coming.
Customer says"Where's my order?" · "Do you have this in blue?" · "What's the warranty?"
Shopap checksOrder status, catalogue, your knowledge base
You getFewer repeat questions reaching your team, every hand-over logged
Shopap does: Answers from your data; hands over to a person when it isn't there
- TallyConnected
- Google SheetsConnected
No. It creates a clean, confirmed order on your board with the slot and address. Assignment to a rider is done by your team in the console; rider apps are not part of the product today.
From the delivery schedule you set up — windows per area and per day. It offers the next window that satisfies what the customer asked for.
Stock is what your catalogue says. Update it as you sell — by sheet or through the console — and the agent answers from the latest figure.
Yes. Shopap can send a payment link or offer cash on delivery, then record the selected payment path against the order.
It says so, offers the nearest match from your catalogue if there is one, and hands over to a person if you've set it to.
See your own workflow
Bring your hardest customer conversation to the demo.
A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.
What we will prove together
Live walkthroughYour customer message
Need 20 cases of 500ml for Koramangala. Same rate?
Shopap checks
Your data, your business rules
- Customer and rate card
- Product, quantity and location
- Stock, terms and final action
Then shows the result
Reply, order and system record