Without Shopap
How it works today
- 1
Customer sends a request in free text
- 2
Operator reads it and decides which supplier
- 3
Request retyped into the supplier's chat
- 4
Supplier's reply retyped back to the customer
- 5
Order noted in a sheet, sometimes
Aggregators & Marketplaces
Every request structured. Every order routed. Nothing re-entered.
Customers ask you for things you don't stock yourself. Shopap turns the request into a structured order, sends it to the right supplier, brings the quote or confirmation back into the customer's thread, and keeps the record.
Verified Meta Tech Provider Request → structured order Routed to the right supplier Quote returned in the same thread
Illustrative example
C
CityCart
online
Need 3 bags of 25kg cement and 2 bundles of 8mm rod at Sector 21, today
Cement 25kg ×3, rod 8mm ×2 bundles
Sector 21 · today
Checking with the nearest supplier…
Supplier confirmed: ₹1,140 + ₹3,200, delivery by 5 pm. Total ₹4,340.
Confirm?
confirm
The manual loop
Running this by hand costs you every day.
Each handoff creates a second chance for a request to slow down, lose context or get the wrong answer.
The handoff chain
Message arrives
A chat, voice note or enquiry
Someone interprets it
A person has to read, ask and remember
It is retyped
Context moves between chats, sheets and systems
The miss appears later
At delivery, billing or the next follow-up
Inspect a pressure point to see what breaks in this workflow.
Live execution
A aggregator request, start to finish.
Watch the conversation, business checks and final record change together for this workflow.
C
CityCart
typing…
3 bags 25kg cement, 2 bundles 8mm rod, Sector 21, today11:20
Shopap
working…
Request #3308
Routed- Cement 25kg × 3
- ₹1,140
- Rod 8mm × 2 bundles
- ₹3,200
- Supplier
- Sector 19 hardware
- Total · ETA
- ₹4,340 · 5 pm
Working…
Follow the execution
Hover a step to inspect it
With Shopap
With Shopap
Customer asks
In their own words. Shopap extracts items, quantities, location and timing.
Shopap picks the supplier
From your supplier list by category and area. Rules you set, not an operator's memory.
Request goes out, quote comes back
Structured request to the supplier's WhatsApp; their price and ETA land in the customer's thread.
One record, both sides
Customer, supplier, quote, confirmation and delivery on one order — exportable.
- Free-text requests become structured orders in seconds
- Suppliers matched by rules — category, area, availability
- Nothing retyped between customer and supplier threads
- The whole exchange on one record: who quoted, who confirmed, when
- Suppliers get a Help desk agent too — they can ask, but never get quoted retail prices
- Operators handle exceptions, not every order
Each specialist has one clear job, grounded in the context your business makes available.
- 01Live
Order management
Turn order conversations into confirmed orders.
Customer says"20 cartons of the 1 kg atta, usual rate?"
Shopap checksCatalogue, this customer's price, stock on hand
You getSales order in Tally, stock reserved, invoice sent
Shopap does: Quotes, takes the confirmation, creates the order - 02Live
Customer support
Answer the questions that keep coming.
Customer says"Where's my order?" · "Do you have this in blue?" · "What's the warranty?"
Shopap checksOrder status, catalogue, your knowledge base
You getFewer repeat questions reaching your team, every hand-over logged
Shopap does: Answers from your data; hands over to a person when it isn't there
- TallyConnected
- Google SheetsConnected
No. They receive structured requests on their own WhatsApp and reply as they normally would. Shopap reads the reply and updates the order.
From the supplier list you maintain — category, areas served, priority. It applies the rules; an operator can override from the inbox.
The order stays visible on the board with its context, and your routing rules can escalate or move it to the right supplier or team member.
It records the supplier's ETA and the delivery outcome. It does not dispatch riders or track vehicles.
Yes. Customer-facing prices and supplier prices are separate on the order, so your margin is on the record.
See your own workflow
Bring your hardest customer conversation to the demo.
A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.
What we will prove together
Live walkthroughYour customer message
Need 20 cases of 500ml for Koramangala. Same rate?
Shopap checks
Your data, your business rules
- Customer and rate card
- Product, quantity and location
- Stock, terms and final action
Then shows the result
Reply, order and system record