D2C & Ecommerce
Your buyers ask about size, colour, ingredients and delivery before they pay. Shopap answers from your catalogue, takes the order in the chat or on your storefront, and handles "where's my order?" without a ticket.
Ceramica Home
online
Does the 900ml bottle come in sage green? And is it dishwasher safe?
Sage green is in stock
Dishwasher safe (top rack)
₹1,290 · free delivery over ₹999
Want me to add it to your order?
yes, 2 please
Added 2 × 900ml Sage. Pay on the link or COD?
Order #2261 · ₹2,580
The manual loop
Each handoff creates a second chance for a request to slow down, lose context or get the wrong answer.
The handoff chain
Message arrives
A chat, voice note or enquiry
Someone interprets it
A person has to read, ask and remember
It is retyped
Context moves between chats, sheets and systems
The miss appears later
At delivery, billing or the next follow-up
Inspect a pressure point to see what breaks in this workflow.
Live execution
Watch the conversation, business checks and final record change together for this workflow.
Ceramica Home
typing…
Does the 900ml come in sage green? Dishwasher safe?19:12
Shopap
working…
Order #2261
New orderWorking…
Follow the execution
Hover a step to inspect it
Without Shopap
Customer asks a product question on WhatsApp or Instagram
Someone checks the website or a sheet to answer
Customer is sent to the site to order — or the order is taken by hand
Order status questions mean opening the shipping panel and replying manually
Repeat purchases depend on broadcasts nobody reads
With Shopap
Customer asks
About a variant, an ingredient, a delivery time — in the chat they already have open.
Shopap answers from your catalogue
Stock, price, attributes and delivery rules come from the same data your storefront uses.
The order is taken where they are
In the chat, or with one tap into your Shopap storefront — same cart, same order.
Support runs on your data
Order status, returns and exchanges answered from the order record. Handed to a person when it isn't there.
Each specialist has one clear job, grounded in the context your business makes available.
Turn order conversations into confirmed orders.
"20 cartons of the 1 kg atta, usual rate?"
Catalogue, this customer's price, stock on hand
Sales order in Tally, stock reserved, invoice sent
Answer the questions that keep coming.
"Where's my order?" · "Do you have this in blue?" · "What's the warranty?"
Order status, catalogue, your knowledge base
Fewer repeat questions reaching your team, every hand-over logged
Bring customers back when they're due.
(Also starts with you)
Order history and buying cycles
Reorders you didn't have to ask for
No. Shopap handles the conversation after a customer messages you — questions, orders, status, support and reactivation — with every reply grounded in customer and business context.
No. You can keep your existing store and use Shopap for the WhatsApp side. If you want, the Shopap storefront runs on the same catalogue as the chat so both stay in sync.
Your catalogue with variants, prices and stock is connected during setup and kept aligned with the data sources behind your workflow. Answers come from that data; the model never invents a price.
Yes. Shopap can send the right payment link in the conversation and record the result against the order or invoice.
Instagram messages can run through the same workflows, so the same customer and business context carries from first question to final action.
It says so and hands the thread to a person in your inbox, with what it checked. It never guesses at a product claim.
See your own workflow
A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.
What we will prove together
Live walkthroughNeed 20 cases of 500ml for Koramangala. Same rate?
Shopap checks
Your data, your business rules
Then shows the result
Reply, order and system record