Hotels, Resorts & Homestays

Availability checked before a room is ever promised.

Guests ask about dates, rates, breakfast, pets and check-in — usually at night. Shopap answers from your calendar and property information, holds the request, and hands the booking to you to confirm.

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Verified Meta Tech Provider Availability from your calendar Property FAQs from your data Requests held, you confirm
Illustrative example
P

Pinewood Homestay

online

2 nights from 14 Oct, 2 adults 1 kid. Is breakfast included and do you allow pets?

14–16 Oct: Deluxe room available

₹4,200/night incl. breakfast

Pets allowed (small dogs), ₹500/night

Hold the room?

Yes please, we have a beagle

Held — Deluxe, 14–16 Oct, 2A+1C, 1 pet. Total ₹9,400. Our team will confirm within the hour.

The manual loop

Running this by hand costs you every day.

Each handoff creates a second chance for a request to slow down, lose context or get the wrong answer.

The handoff chain

  1. Message arrives

    A chat, voice note or enquiry

  2. Someone interprets it

    A person has to read, ask and remember

  3. It is retyped

    Context moves between chats, sheets and systems

  4. The miss appears later

    At delivery, billing or the next follow-up

Inspect a pressure point to see what breaks in this workflow.

Live execution

A hospitality request, start to finish.

Watch the conversation, business checks and final record change together for this workflow.

P

Pinewood Homestay

typing…

2 nights from 14 Oct, 2 adults 1 kid. Breakfast? Pets?22:40

Shopap

working…

14–16 Oct · Deluxe

Booking request
2 nights · 2A + 1C
₹8,400
Pet (1)
₹1,000
Breakfast
Included
Total
₹9,400

Working…

Follow the execution

Hover a step to inspect it

One request, two realities

Before and after.

Without Shopap

How it works today

  1. 1

    Guest asks for dates and rates on WhatsApp

  2. 2

    Owner checks the calendar when awake

  3. 3

    Questions about the property answered one by one

  4. 4

    Booking noted in a diary or sheet

  5. 5

    Follow-up only if the owner remembers

With Shopap

With Shopap

  1. Guest asks

    Dates, guests, questions — at any hour.

  2. Shopap checks the calendar and property info

    Availability by room type; policies and amenities from your data.

  3. Request held

    Room, dates, guests and extras on one record, with the total.

  4. You confirm

    The booking waits for a person unless you switch that off. Follow-ups scheduled if they go quiet.

What changes for your business.

  • Night-time enquiries answered while you sleep
  • Property questions answered consistently from your data
  • Room requests held with everything on record
  • Bookings wait for your confirmation — no accidental double-booking from WhatsApp
  • Follow-ups scheduled for guests who don't reply
  • Requests exportable to a sheet

Active specialists

What Shopap runs for this business.

Each specialist has one clear job, grounded in the context your business makes available.

  • 01

    Lead qualification

    Turn first messages into qualified, assigned leads.

    Live
    Customer says

    "Looking for a 2BHK in Whitefield under 80L"

    Shopap checks

    Budget, area, timeline, what's on offer

    You get

    A lead on the board with a person on it and a date

    Shopap does: Qualifies, captures the lead, assigns an owner by round robin, schedules the follow-up
  • 02

    Appointments & bookings

    Fill the calendar without a front desk.

    Live
    Customer says

    "Kal evening derma ka slot mil sakta hai?"

    Shopap checks

    The real calendar, doctor or staff availability

    You get

    A confirmed slot on the calendar and a reminder two hours before

    Shopap does: Offers slots, books, reschedules, reminds
  • 03

    Customer support

    Answer the questions that keep coming.

    Live
    Customer says

    "Where's my order?" · "Do you have this in blue?" · "What's the warranty?"

    Shopap checks

    Order status, catalogue, your knowledge base

    You get

    Fewer repeat questions reaching your team, every hand-over logged

    Shopap does: Answers from your data; hands over to a person when it isn't there

Connected to what you already run.

  • Google SheetsConnected
  • RazorpayConnected

Common questions.

No. Availability comes from the calendar you keep in the console. If you sell on OTAs, keep that calendar updated and requests will reflect it.

By default a request is held and a person confirms. You can switch to auto-confirm per room type if you want.

Yes. Shopap can send the right advance link in the conversation and record the payment outcome against the booking or job.

Hindi, English, Hinglish and Kannada today.

See your own workflow

Bring your hardest customer conversation to the demo.

A messy order, a late-night enquiry, a customer asking for three things at once. We will show what Shopap reads, checks, decides and writes for that exact conversation.

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What we will prove together

Live walkthrough
Your customer message

Need 20 cases of 500ml for Koramangala. Same rate?

Shopap checks

Your data, your business rules

  • Customer and rate card
  • Product, quantity and location
  • Stock, terms and final action

Then shows the result

Reply, order and system record